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INTRODUCTION

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Recycling Technologies Group Pty Ltd (www.smokingpellets.com.au) are committed to providing a safe and secure website and ordering platform for our customers. Our Privacy Policy is in place to protect the information you provide to us, to ensure security and peace of mind when accessing www.smokingpellets.com.au

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WHAT PERSONAL INFORMATION DO WE COLLECT?

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Whilst most of our website can be accessed without providing any personal details, you will need to provide us with some personal information if you;

• Place an order

• Submit an enquiry

• Sign up to our mailing list

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The type of personal information we collect in these situations includes:

• Name

• Contact Details including – Email and phone number

• Billing and Residential Address

• Products you’ve purchased

• Any information you choose to provide us with

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HOW DO WE COLLECT AND STORE INFORMATION?

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We collect and store the information that you submit directly to us. This includes, but is not limited to, any personal information you disclose in your order form, email, contact form enquiry or over the phone. Information is stored on a secure and protected database.

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HOW DO WE USE PERSONAL INFORMATION?

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We are committed to providing our customers with the utmost service and a pleasant shopping experience. The personal information we collect from you is used in multiple ways to help us fulfil orders and enhance your shopping experience.

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This includes, but is not limited to:

• Fulfilling orders

• Internal record keeping

• Respond to your enquiries and questions

• Gaining customer feedback

• Improving our products and services

• To run competitions or offer additional benefits to you

• To send your promotional material and updated information

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You can nominate how we use your personal information, including removing yourself from our e-newsletters and competitions by emailing us at sales@smokinpellets.com.au.

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DISCLOSURE OF PERSONAL INFORMATION

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Protection of your personal information is important to us. We will never sell, distribute or disclose your personal information to any third party, unless we have your permission or are required to do so by law. By placing an order with us, you grant us the permission to disclose the necessary information required to conduct business and fulfil your order. This includes, but is not limited to, disclosing information to our delivery services, our banks and third party payment organisations and direct marketing services, if required.

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CHANGING OR UPDATING PERSONAL INFORMATION

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You are in complete control of the personal information you provide to us. You can access and update your personal information we keep stored at any time, simply call us on (02) 6496 1133 or email sales@smokinpellets.com.au. We will require you to verify your identify with us before any personal information is disclosed or amended. It is important to us that your personal details are up-to-date and accurate, and thus you should contact us with any changes to your personal information as soon as possible.

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COOKIES

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Like most website, we use cookies on our website. A cookie is a small text file that is placed on your computer’s hard drive.  Cookies don’t access your personal information or files on your computer, they are simply there to help enhance your browsing experience and provide us with information needed to improve our website and content offerings.

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Our website is designed and hosted through Wix. Wix sites use both types of cookies:

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Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

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Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

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For more information about Wix’s Privacy Policy and use of cookies please visit their Privacy Policy here.

Most web browsers will automatically enable and allow cookies. If you do not wish to have cookies automatically allowed, you can adjust your browser settings.  

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LINKS TO OTHER SITES

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From time to time we will post links to third party websites, that we believe will be of interest to our customers. We do not endorse any of these websites and are not responsible for the contents of these websites. Users should exercise caution when accessing these websites and refer to each website’s individual Terms and Conditions.